Privacy Policy

This Privacy Policy ("Policy") describes how SAHAL KRISHI TECH PRIVATE LIMITED operating as "SAHAL KRISHI," collects, uses, and protects your personal information when you access or use the SAHAL KRISHI E-Commerce Platform (referred to as the "Platform"). By using the Platform, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Personal Information: When you create an account on the Platform, place orders, or interact with our services, we may collect personal information such as your name, email address, contact details, billing and shipping address, and payment information.

1.2 Account Information: We collect information about your account activity, including your order history, preferences, communication preferences, and interactions with customer support.

1.3 Usage Information: We may collect information about your use of the Platform, including log data, device information, IP address, browser type, and cookies.

1.4 User-Generated Content: Any content, reviews, ratings, or feedback you submit to the Platform may be collected and stored by us.

2. Use of Information

2.1 Provide Services: We use your personal information to provide, maintain, and improve our services, including processing orders, facilitating communication, and personalizing your experience on the Platform.

2.2 Communication: We may use your contact information to send you notifications, newsletters, promotional materials, and updates about your account or orders.

2.3 Analytics: We analyze usage data to understand how users interact with the Platform, improve our services, and develop new features.

2.4 Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our Terms and Conditions.

3. Data Sharing

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Platform, processing payments, delivering orders, or providing customer support.

3.2 Legal Requirements: We may disclose your information in response to lawful requests by public authorities, court orders, or legal processes.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

4. Data Security

4.1 We implement security measures to protect your personal information from unauthorized access, misuse, alteration, or destruction.

4.2 However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

5.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5.2 If you wish to delete your account or request the deletion of certain information, please contact us using the provided contact details.

6. Children's Privacy

6.1 The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate action to remove such information from our systems.

7. Your Rights

7.1 You have the right to access, correct, or delete your personal information. You may also request restrictions on the processing of your information or object to its processing.

7.2 To exercise these rights or request assistance with your personal information, please contact us using the provided contact details.

8. Changes to this Policy

8.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Platform.

8.2 We encourage you to review this Policy periodically to stay informed about our data practices.

9. Contact Us

9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: Sahalkrishi27@gmail.com

Contact person: Raghavendra Shivram
Contact no: +91 9739316016
Postal Address: Sahal Krishi Tech Private Limited, 15/16 Revensidheswar Colony, Chitguppa – 585412, Dist – Bidar (Karnataka)

Thank you for using SAHAL KRISHI. We arppreciate your cooperation and adherence to these Terms of Service.

Refund policy

At SAHAL KRISHI, we aim to provide a seamless shopping experience for our customers. If you're not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your options and ensure a smooth refund process.

1. Eligibility for Refunds:

- Refunds will be issued for eligible products that meet our return criteria, including being unused, in their original packaging, and in the same condition as when you received them.

- Certain products, such as perishable goods or personalized items, may not be eligible for refunds. Any exceptions will be clearly stated in the product description.

2. Initiation of Refunds:

- To request a refund, initiate a return process as outlined in our Return Policy. Once the returned item is received, inspected, and approved by SAHAL KRISHI, the refund process will begin.

3. Refund Method:

- Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, refunds may be issued via alternative methods at SAHAL KRISHI's discretion.

4. Processing Time:

- Refunds may take several business days to process, depending on your payment method and financial institution. We appreciate your patience during this time.

5. Refund Amount:

- The refund amount will be for the purchase price of the returned item(s), excluding any shipping fees or discounts applied to the original order.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence. We will provide instructions for the return and replacement process.

7. Cancellation of Orders:

- Orders may be cancelled within a specified period after purchase, as outlined in our cancellation policy. Once an order has been processed for shipping, it cannot be cancelled.

8. Communication:

- For any questions or assistance regarding refunds, please contact our customer support team through the provided contact information on the Platform.

9. Policy Changes:

- SAHAL KRISHI reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Platform.

Thank you for shopping at SAHAL KRISHI. We value your satisfaction and strive to make your shopping experience enjoyable. If you have any further inquiries or need assistance with a refund, please don't hesitate to reach out to us at sahalkrishi27@gmail.com

Return policy

Return Policy

Thank you for shopping with SAHAL KRISHI. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.

1. Eligibility for Returns:

- Products eligible for return are those that are unused, in their original packaging, and in the same condition as when you received them.

- Certain products, such as perishable goods or personalized items, may not be eligible for return. Any exceptions will be clearly stated in the product description.

2. Initiating a Return:

- To initiate a return, log in to your account on the Platform and navigate to the "Order History" section.

- Locate the order containing the item you wish to return and follow the provided instructions to initiate the return process.

3. Return Authorization:

- Returns must be authorized by SAHAL KRISHI before sending back any products. Unauthorized returns may not be accepted.

- You may be required to provide photographs or other evidence to support your return request.

4. Return Shipping:

- Customers are responsible for the cost of return shipping unless the return is due to an error on the part of SAHAL KRISHI, such as receiving a damaged or incorrect item.

- SAHAL KRISHI may provide a return shipping label for eligible returns, and the cost of return shipping may be deducted from the refund amount.

5. Refund Process:

- Refunds will be issued to the original payment method used for the purchase.

- The refund process will be initiated once the returned item is received, inspected, and approved by SAHAL KRISHI.

- Refunds may take several business days to process and may vary depending on your payment method and financial institution.

6. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence.

- SAHAL KRISHI will provide instructions for the return and replacement process for damaged or defective items.

7. Cancellation of Orders:

- Orders may be cancelled within a specified period after purchase, as outlined in the cancellation policy available on the Platform.

- Once an order has been processed for shipping, it cannot be cancelled.

8. Communication:

- All communication regarding returns, refunds, or other customer service inquiries should be directed to our customer support team through the contact information provided on the Platform.

9. Policy Changes:

- SAHAL KRISHI reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on the Platform.

Thank you for shopping at SAHAL KRISHI. We appreciate your business and strive to provide excellent customer service. If you have any questions or need assistance with your return, please contact us at sahalkrishi27@gmail.com

Cancellation policy

At SAHAL KRISHI, we understand that circumstances may arise where you need to cancel an order. Please review our cancellation policy carefully to understand your options and the procedures for cancelling an order.

1. Eligibility for Cancellation:

- Orders may be cancelled within a specified period after purchase, typically before the order has been processed for shipping.

- Once an order has been processed for shipping, it cannot be cancelled. In such cases, please refer to our Return Policy for information on initiating a return.

2. Cancellation Process:

- To cancel an order, please log in to your account on the Platform and navigate to the "Order History" section.

- Locate the order you wish to cancel and follow the provided instructions to initiate the cancellation process.

- If the cancellation option is not available online or if you encounter any issues, please contact our customer support team for assistance.

3. Cancellation Period:

- The cancellation period may vary depending on the specific product or service ordered. Please refer to the product description or contact our customer support team for information on the cancellation period applicable to your order.

4. Refund for Cancelled Orders:

- If you successfully cancel an order within the specified cancellation period, any payments made for the cancelled order will be refunded to the original payment method used for the purchase.

- Refunds for cancelled orders will be processed in accordance with our Refund Policy.

5. Communication:

- For any questions or assistance regarding order cancellations, please contact our customer support team through the provided contact information on the Platform.

6. Policy Changes:

- SAHAL KRISHI reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the Platform.

Thank you for shopping at SAHAL KRISHI. We strive to provide a seamless shopping experience and are committed to assisting you with any cancellations or inquiries you may have. If you need further assistance, please don't hesitate to reach out to us at sahalkrishi27@gmail.com